Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Cosmic Spins version of the Cosmic Spins service made available through the website cosmikpins.com (the "Website"). By accessing or using any part of the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website or any related services. For visitors located in Great Britain, the Website is currently provided for informational and entertainment purposes only and does not lawfully permit real-money gambling, because the operator does not hold an active licence from the UK Gambling Commission. These Terms are effective from 1 January 2026 and remain in force until updated or replaced.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below:

Operator means the legal entity that owns and operates the Cosmic Spins version of the Cosmic Spins service via cosmikpins.com, as identified on the Website from time to time.
Website means the online platform accessible at cosmikpins.com and any sub-domains or mobile versions used to provide the Cosmic Spins service in the UK context.
Services means any products, content, features, games, promotions, and functionalities made available on or through the Website, including any free-to-play or demo games and, where legally permitted, any real-money gambling services.
User or you means any natural person who accesses, visits, browses, or otherwise uses the Website or Services, whether or not registered as a Player.
Player means a User who has successfully created and maintains a registered account on the Website ("Account").
Account means the personal online profile created by a Player on the Website for the purpose of using the Services.
Bet or Wager means a sum of real or virtual money staked by a Player on the outcome of a game or event made available via the Services, where such staking is legally permitted.
Game means any casino, slot, table, live casino, or other game (including free-to-play versions) offered on the Website.
Bonus means any promotional credit, free spin, bonus money, or similar incentive credited to your Account under a promotion.
Promotion means any bonus offer, tournament, leaderboard, cashback offer, or other promotional campaign communicated on the Website or by email or notification.
Balance means the amount of real-money funds and any bonus funds recorded in your Account at any given time.
Payment Method means a financial instrument accepted by the Operator for deposits or withdrawals (such as cards, e-wallets, bank transfers, or cryptocurrency, where lawful).
Applicable Law means all laws, regulations, and regulatory requirements that apply to the Operator, the Website, and your use of the Services, including any mandatory consumer protection, gambling, and data protection laws in your place of residence.
UKGC means the UK Gambling Commission, the regulator of commercial gambling in Great Britain.

Account Registration

Eligibility and Age Verification

Minimum age: You may only register an Account if you are at least 18 years old. We may request proof of age at any time and suspend or close your Account if we suspect you are, or were at the time of registration, under 18.
Location restrictions: If you are located in Great Britain (England, Scotland, or Wales), you may not use any real-money gambling Services on cosmikpins.com while the Operator does not hold an active UKGC licence. You may only access informational content and any free-to-play or demo versions of Games.
One Account per person: You may register only one Account for the Cosmic Spins service. Multiple or duplicate Accounts may be closed and any associated Bonuses cancelled.

Registration Process and KYC

Information you provide: When creating an Account, you must provide accurate, complete, and up-to-date information, including your full name, date of birth, country of residence, email address, and any other information requested on the registration form.
Verification checks (KYC/AML): We may verify your identity and eligibility by requesting documents such as a passport or ID card, proof of address, proof of payment method ownership, or other documentation. We may conduct electronic checks using third-party agencies, in accordance with our privacy policy.
Refusal and suspension: We may refuse to open an Account, or suspend or close an existing Account, if you fail to pass our checks, provide false or misleading information, or if required by law or by a regulator.

User Obligations and Account Security

Login credentials: You must keep your username and password confidential and not share them with any third party. You are responsible for all activity carried out under your Account, whether or not authorised by you.
Security breaches: If you suspect that your Account credentials have been compromised, you must immediately change your password and notify us via the contact details provided in these Terms.
Updating your data: You must promptly update your Account details if your personal information changes. We may request updated documents to confirm such changes.
Prohibited use: You must not open an Account or use the Services on behalf of another person, or for any commercial, professional, or business purpose.

Betting & Gameplay Rules

General Gameplay Conditions

Game rules: Each Game has specific rules, payout tables, and, where relevant, return-to-player (RTP) information. By participating in a Game, you accept the applicable rules displayed within that Game or elsewhere on the Website.
Free-to-play and demo games: If you are located in Great Britain, you may only access free-to-play or demo versions of Games (if available). Any virtual currency used in such Games has no real-world value and cannot be redeemed for real money or prizes.
Server records: The outcome of all Games and Bets is determined by the Operator's systems and the underlying game provider's software. Our server records are final and conclusive in determining the outcome of any Bet.

Placing Bets and Stakes

Minimum and maximum stakes: Each Game or betting market may specify minimum and maximum stake limits. You must respect these limits; attempts to place Bets outside permitted ranges may be rejected or adjusted.
Acceptance of Bets: A Bet is deemed accepted when it has been processed and recorded on our servers. Until acceptance, we may refuse or limit a Bet without giving a reason.
No cancellation once accepted: Once a Bet has been accepted and the Game has commenced, you may not cancel or modify it except where we specifically allow this in the Game rules or in exceptional circumstances (for example, manifest error).

Conduct, Fair Play, and Chat

Prohibited conduct: You must not engage in any fraudulent, collusive, or otherwise unfair behaviour, including but not limited to using automated tools ("bots"), exploiting software bugs, colluding with other Players, or using multiple Accounts.
Live casino and chat: Where live Games or chat features are offered, you must treat dealers, staff, and other Players with respect. Insults, threats, harassment, hate speech, discriminatory language, obscene content, and advertising of other services are strictly prohibited.
Enforcement: We may suspend or close your Account, void Bets, cancel Bonuses, or withhold payments if we reasonably suspect that you have breached these rules, engaged in prohibited conduct, or otherwise undermined the fairness or integrity of the Games.

Bonus Terms

Bonus Activation and Wagering Requirements

Bonus eligibility: Bonuses and Promotions may be targeted to specific Users or jurisdictions and may not be available to all Players. For the avoidance of doubt, while the Operator has no active UKGC licence, real-money Bonuses are not offered to Users located in Great Britain.
Activation conditions: Each Promotion will describe the conditions for activation (for example, minimum deposit, bonus code, or particular Game requirements). You must satisfy all such conditions within the stated timeframe to receive the Bonus.
Wagering (playthrough) requirements: The wagering requirement, the Games that contribute to it, and any time limit for completion will be clearly set out in the specific Promotional Terms. You must review and accept those terms before participating.

Use of Bonuses and Prohibited Practices

Restricted Games and stakes: Certain Games or bet types may be excluded or contribute less towards wagering. Excessive low-risk betting, hedged betting, or other patterns designed solely to complete wagering may be treated as Bonus abuse.
Bonus stacking: Unless explicitly permitted, Promotions cannot be combined. Only one active Bonus may be in play on your Account at any given time, and claiming a new Bonus may lead to the cancellation of an existing one.
Bonus abuse: We may withhold or cancel Bonuses and any winnings derived from them, and close or restrict your Account, if we reasonably believe that you have engaged in Bonus abuse, breached Promotional Terms, or used multiple Accounts or payment methods to gain an unfair advantage.

Expiry, Cancellation, and Refunds

Time limits: Each Bonus will specify a validity period or wagering deadline (for example, within a specified number of days from crediting). Bonuses and any associated winnings may be forfeited if the wagering requirement is not met within the applicable timeframe.
Voluntary cancellation: You may request the cancellation of an active Bonus, in which case the Bonus and any winnings obtained from it may be removed, while any remaining real-money Balance will be retained.
Refunds: Unless stated in the Promotional Terms or required by Applicable Law, Bonus funds are not refundable, convertible to cash, or transferable.

Payments & Withdrawals

General Payment Principles

Availability to UK Users: While the Operator holds no active licence from the UKGC, Users located in Great Britain cannot make real-money deposits or withdrawals on cosmikpins.com. Any references in this section apply only to jurisdictions where the Operator is lawfully licensed and authorised to provide real-money gambling services.
Accepted methods: Where legally permitted, we may accept deposits and process withdrawals via payment cards (debit or other lawful card types), e-wallets, bank transfers, and, in some jurisdictions, cryptocurrencies, subject to local law and our risk policies.
Ownership of methods: You must use only Payment Methods that are registered in your own name. We may request documents to verify ownership.

Deposits, Limits, and Fees

Deposit processing: Deposits are usually credited to your Account promptly once confirmed by your payment provider, but delays may occur due to banking or network issues beyond our control.
Limits: We may impose minimum and maximum deposit limits per transaction, per day, or over other periods. These limits will be indicated in your Account or on the deposit page.
Fees: We do not normally charge fees for deposits or withdrawals, but your bank, card issuer, e-wallet, or crypto provider may levy their own fees, charges, or exchange-rate costs, for which you are solely responsible.

Withdrawals, Verification, and Timeframes

Verification: Before processing withdrawals, we may conduct additional identity, affordability, and anti-money laundering checks. We may request supporting documents and withhold payments pending satisfactory completion of these checks.
Methods and order of priority: Where possible, withdrawals will be made via the same Payment Method used for deposit. If this is not feasible, we may offer alternative lawful methods.
Processing times: We aim to process withdrawal requests within a reasonable period (for example, within several business days), but actual receipt times may vary depending on third-party providers, your bank, and any required checks.

Refunds, Reversals, and Errors

Chargebacks and reversals: You must not request chargebacks or unjustified payment reversals. If a chargeback occurs, we may suspend or close your Account, recover any funds paid out, and report the matter to relevant authorities or payment providers.
Erroneous credits: If funds are credited to your Account in error, you must notify us immediately and must not use those funds. We may deduct such funds from your Account and, if required, reclaim any amounts already withdrawn.
Refund policy: Deposits and Bets are generally non-refundable once placed, except where we cancel a Bet or Game due to technical failure, manifest error, or regulatory requirement, in which case we may void the Bet and refund the original stake to your Balance.

Limitation of Liability

Our Responsibilities

Fairness of Games: We aim to ensure that all Games offered on the Website operate fairly and in accordance with their published rules. Where applicable, random number generators (RNGs) used by our game providers are subject to testing by independent laboratories.
Accuracy of information: We use reasonable efforts to ensure that information presented on the Website, including Game rules and promotional details, is accurate and up to date, but we cannot guarantee that it will always be free from error.

Exclusions and Limitations

No guarantee of uninterrupted service: The Website and Services are provided on an "as is" and "as available" basis. We do not guarantee that they will be uninterrupted, error-free, or secure, or that defects will be corrected promptly.
Technical failures: We are not liable for any loss you may suffer due to failures or delays in telecommunications, internet, hardware, software, or other systems beyond our reasonable control. In the event of a Game malfunction, we may void affected Bets and refund the original stakes.
Limit on compensation: To the maximum extent permitted by Applicable Law, our aggregate liability to you arising from or in connection with any Bet or Game will not exceed the amount of the relevant stake or, where appropriate, the amount of your net winnings in respect of that Bet.
Indirect losses: We are not liable for any indirect, consequential, or special loss or damage, including loss of profits, data, business, or opportunity, even if foreseeable.
Non-excludable liability: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under Applicable Law.

Intellectual Property Rights

Ownership and Licence

Our content: All intellectual property rights in and to the Website and Services, including but not limited to the Cosmic Spins brand elements, the Cosmic Spins configuration on cosmikpins.com, logos, trademarks, domain names, software, source code, designs, text, graphics, audio-visual content, and Game materials, are owned by the Operator or its licensors.
Limited licence: We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for your private, non-commercial entertainment in accordance with these Terms.

Restrictions

No unauthorised use: You must not copy, reproduce, modify, adapt, translate, reverse-engineer, decompile, disassemble, distribute, transmit, display, perform, publish, or create derivative works from any part of the Website or Services, except as expressly permitted by Applicable Law.
No scraping or resale: You must not use any automated system or software to extract data from the Website for commercial purposes, and you must not resell or make the Services available to third parties.
Third-party content: Games and other content provided by third-party suppliers remain the property of those suppliers and are used under licence. Your rights in such content are limited to those expressly granted in these Terms.

Privacy & Data Protection

Your personal data is collected and processed in accordance with our Privacy Policy, as published on cosmikpins.com and updated from time to time. The Privacy Policy explains what personal data we collect, the purposes and legal bases for processing, how long we retain your data, and your rights under applicable data protection law.

For Users in the United Kingdom, we process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable. By using the Website or creating an Account, you acknowledge that you have read and understood the Privacy Policy and consent to our processing of your data in line with it, to the extent such consent is required by law.

Changes to Terms

Modification and Notice

Right to amend: We may revise these Terms, or any part of them, from time to time to reflect changes in Applicable Law, regulatory guidance, technical updates, or our business practices.
How we notify you: We will take reasonable steps to inform you of material changes, which may include posting an updated version on cosmikpins.com, displaying a notice or banner on the Website, sending an email to the address registered to your Account, or notifying you upon your next login.
Effective date of changes: Unless a shorter period is required by law or the change relates to the introduction of a new service, material changes will not take effect earlier than the date stated in the notice, which will normally be on or after the date of publication and may be scheduled within 2026 or later.

Your Options

Acceptance of changes: Your continued use of the Website or Services after the effective date of any changes constitutes your acceptance of the updated Terms.
Disagreement: If you do not agree to any updated Terms, you must stop using the Website and Services and, if you have an Account, you may request that it be closed in accordance with the procedures set out in the Termination & Suspension section.

Termination & Suspension

By the User

Account closure: You may request closure of your Account at any time by following the instructions on the Website or by contacting customer support using the details set out in the Contact Information section.
Remaining funds: Where real-money Services are lawfully provided and subject to any ongoing investigations or legal obligations, we will, upon your request, arrange payment of any remaining withdrawable Balance in your Account, using an appropriate Payment Method.

By the Operator

Grounds for suspension or closure: We may suspend or close your Account, restrict access to the Services, or withhold funds where we reasonably suspect that you have:
- breached these Terms or any Game rules or Promotional Terms;
- provided false information or failed verification checks;
- engaged in fraud, money laundering, terrorist financing, or other illegal activity;
- used another person's Payment Method or acted on behalf of another person;
- attempted to circumvent geographical or licensing restrictions (including attempts to access real-money gambling from Great Britain while no active UKGC licence exists); or
- acted in a manner that could damage our reputation or the integrity of the Services.
Regulatory or legal requirements: We may suspend or close your Account if required by a regulator, law enforcement, court order, or Applicable Law, or if we cease to provide the Services in your jurisdiction.

Consequences of Termination

Funds and Bonuses: Upon closure of your Account, we will deal with your Balance in accordance with Applicable Law and these Terms. In general, any genuine real-money Balance (excluding Bonus funds and subject to any lawful set-off) will be returned to you, while Bonuses and associated winnings may be forfeited.
Access to the Website: Termination or suspension of your Account may result in the loss of access to certain or all Services, but these Terms will continue to apply to any outstanding obligations and to any disputes arising before termination.

Governing Law & Jurisdiction

Applicable Law

Law governing the Terms: These Terms and your relationship with the Operator in respect of the Cosmic Spins service on cosmikpins.com are governed by and shall be construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection laws that apply in your country of residence.
Regulatory status in Great Britain: The UKGC licence number 000-039411-R-319683-009 was historically issued to Betable Ltd and is recorded in the UKGC public register as "SURRENDERED". The Operator of cosmikpins.com does not currently hold an active UKGC licence and does not provide real-money gambling services to persons located in Great Britain. Any website that presently claims to operate under that surrendered licence number is making an inaccurate representation.

Dispute Resolution and Courts

Internal complaint process: If you have a complaint, you should first contact our customer support using the details in the Contact Information section, providing all relevant facts, your username, and any supporting evidence. We will aim to investigate and respond within a reasonable timeframe.
Alternative dispute resolution (ADR): Where required by Applicable Law in a jurisdiction in which we are licensed to offer real-money gambling, we may make an ADR provider available; details will be provided on the Website where relevant. Because there is no active UKGC licence, our UK-facing Services are not currently subject to UKGC-approved ADR schemes.
Court proceedings: Subject to any applicable ADR or mandatory consumer rights, the courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms, your use of the Website, or the Services. This means that you may also have the right to bring proceedings in your local courts where such a right is granted by Applicable Law.

Contact Information

If you have any questions, complaints, or requests in connection with these Terms or the Website, you may contact us using the contact details provided below or as updated on cosmikpins.com from time to time.

Customer Support Email: You can reach our general customer support team by email using the contact address indicated on the "Contact" or "Support" pages of cosmikpins.com. Please include your username and a clear description of your query.
Legal and Compliance Contact: For legal notices or regulatory enquiries, please use the dedicated legal contact email address or web form specified on cosmikpins.com, marked for the attention of the legal department.
Telephone: If a customer support telephone number is made available, it will be published on cosmikpins.com together with any applicable call charges and operating hours. Please use that number for urgent matters only.
Mailing Address: The current mailing or registered address of the Operator responsible for the Cosmic Spins version of the Cosmic Spins service will be displayed on cosmikpins.com and may be updated from time to time. When sending correspondence by post, please ensure that you use the latest address listed on the Website.

We may keep records of communications with you for up to the periods required or permitted by Applicable Law, including into and beyond 2026, for compliance, audit, and dispute resolution purposes.